Refund & Returns Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
And We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.If more than 10 business days have passed since we’ve approved your return, please contact us
In case of receipt of damaged or defective items please report the same to our Customer Service team.
Keep proof of video of opening the package(order ID should be visible clearly) or images with the time stamp.
Refunds will be processed for valid orders.
The layer shop by Alukya machine tools India Pvt Ltd, does not accept return requests for items whose conditions change after the delivery.
The requests will, however, be entertained once the merchant has checked and determined the same at hisown end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product.The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the layer shop by Alukya machine tools India Pvt Ltd, it’ll take 3-7 Business Days for the refund to be processed to the end customer.
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been Processed.